Account Director

The Account Director is responsible for the overall health and satisfaction of client relationships, owns client roadmaps and growth plans, leads the strategic planning and manages the team responsible for delivering and optimising client campaigns. As the team lead, the AD actively delivers against the IM company values as a role model and voice of motivation for the team. 

Here's what we'd like you to do:
  • Develop longer term digital account plans and quarterly business review documents to drive account growth and development.

  • Build strong relationships leading to successful partnerships with senior client stakeholders

  • Be seen as a trusted advisor to clients across the various aspects of digital marketing and provide educational support as required

  • Confidently and clearly communicate your views to challenge the clients and provide compelling recommendations

  • Set and manage client expectations ensuring the team delivers to them 

  • Drive and lead more strategic projects and cross channel planning 

  • Identify additional revenue opportunities and produce accompanying proposals which clearly demonstrate your rationale and thinking

  • Liaise with internal IM support teams to provide solutions for client account development

  • Support with the strategy and storytelling for new business pitches 

  • Act as the internal client for our product offering to ensure this is fit for purpose and reflects client needs

  • Ensure efficient team workflow and identify opportunities to improve this

  • Line manage, mentor and train campaign managers and executives to help them develop and grow within the team, producing clear appraisal and personal development objectives 

  • Support with generating ideas and implementing wider company and client focused initiatives

This is what you'll have done already: 
  • A degree education
  • 5+ years of programmatic, display, video, social or digital planning experience (client, agency or DSP side) 
  • A proven passion for digital media/advertising & technology
  • Strong people and communication skills
  • Previous line management experience
  • Excellent client service approach and ability to multitask with great attention to detail
  • A technical/analytical mind-set
  • Enjoyment when working as part of a team
  • A can-do mentality and motivational attitude
What we'll give back to you:
  • At Infectious Media we care about the well-being of our employees and we want to make sure that you get every opportunity to develop your career during the time you’re with us. 


    • Training to support your personal development aligned with the core competencies of the role

    • iManage programme to help you grow your line management skills

    • iMentor programme to gain support, advice and direction for personal development 

    We also offer a range of benefits for our IM employees - to name a few: 


    • Competitive salary & bonus

    • Flexible working hours (start between 8 or 10am) 

    • Standard 25 holiday each year, with 1 extra day for each year length of service (up to 28)

    • Free company lunch every Monday & free fresh fruit throughout the week

    • Subsidised gym membership (multiple gyms are within walking distance of the office) 

    • A full overview of our benefits can be found on our website

    We also moved into a brand new office earlier this year and we are now part of the We-Work community that offers even more:

    • Breakfast every Monday 

    • A barista that will make you fresh coffee every morning 

    • Free Yoga & Mindfulness classes 

    • Free drinks on tab after 4pm 

    • Variety of events: from workshops to thought-leader panels and cheese tastings